https://www.jessdugandesign.com/home daily 1.0 2024-09-12 https://images.squarespace-cdn.com/content/v1/654ebbf005e2870b1ad9cca4/7bd2a8a8-132e-4878-b502-c52c356428a8/Stars-05.png https://images.squarespace-cdn.com/content/v1/654ebbf005e2870b1ad9cca4/7bd2a8a8-132e-4878-b502-c52c356428a8/Stars-05.png https://images.squarespace-cdn.com/content/v1/654ebbf005e2870b1ad9cca4/8b3c2c5b-da8f-40d9-a31a-93f13eb6e3a8/thoughtbubble-06-06.png https://www.jessdugandesign.com/about-me daily 0.75 2024-08-07 https://images.squarespace-cdn.com/content/v1/654ebbf005e2870b1ad9cca4/617bf9e0-d803-4e40-a5a0-ab65ce55a8e8/box_aboutme-07-07.png https://images.squarespace-cdn.com/content/v1/654ebbf005e2870b1ad9cca4/750c4c53-0caf-486c-8487-4095d9342b90/JessHeadshot-1.jpg https://images.squarespace-cdn.com/content/v1/5ec321c2af33de48734cc929/1618511387030-5LI1E5QMVTQ2RY9S00A4/20140228_Trade+151_0046+1.jpg About Me https://images.squarespace-cdn.com/content/v1/5ec321c2af33de48734cc929/1618511440608-5BVMHVN4WR2I9YQV1WWR/Aro+Ha_0010+1.jpg About Me https://images.squarespace-cdn.com/content/v1/5ec321c2af33de48734cc929/1618511467879-K5J9BYNACHJVDV3BNSFU/Aro+Ha_0387+1.jpg About Me https://images.squarespace-cdn.com/content/v1/5ec321c2af33de48734cc929/1618511743693-J3A8OYH6X8C7RXNU5K0J/20140301_Trade+151_0124+1.jpg About Me https://www.jessdugandesign.com/resume daily 0.75 2024-09-12 https://images.squarespace-cdn.com/content/v1/654ebbf005e2870b1ad9cca4/59702626-d758-45cd-bc07-d3d306208ce1/Dugan_Jessica_Resume_Aug2024_1.png https://images.squarespace-cdn.com/content/v1/654ebbf005e2870b1ad9cca4/8fc1c68b-2312-40dd-b9dd-fc5e41a9c694/rectangle-06.png https://images.squarespace-cdn.com/content/v1/654ebbf005e2870b1ad9cca4/6665039b-8ed6-4e10-a9a1-fbf223aad5e7/Dugan_Jessica_Resume_Aug2024_2.png https://www.jessdugandesign.com/my-work daily 0.75 2024-10-15 https://www.jessdugandesign.com/my-work/claim-more monthly 0.5 2024-07-16 https://images.squarespace-cdn.com/content/v1/654ebbf005e2870b1ad9cca4/c84a6701-c820-473f-92ab-08d0a430923c/CM_overview.png My Work - Preventing Diabetes in AA/B Women https://images.squarespace-cdn.com/content/v1/654ebbf005e2870b1ad9cca4/a255dc93-c664-473d-a1ba-3dc0624d6909/CM+elements.png My Work - Preventing Diabetes in AA/B Women https://images.squarespace-cdn.com/content/v1/654ebbf005e2870b1ad9cca4/f50692e0-8fdc-451c-b905-1843252ceced/delverables.png My Work - Preventing Diabetes in AA/B Women https://images.squarespace-cdn.com/content/v1/654ebbf005e2870b1ad9cca4/2d7c9670-4b34-48bb-a8f3-60ab9af4b616/CM_outcomes.png My Work - Preventing Diabetes in AA/B Women https://images.squarespace-cdn.com/content/v1/654ebbf005e2870b1ad9cca4/97393ed0-8a66-49df-a261-9d1f6df2afae/CM_women.png My Work - Preventing Diabetes in AA/B Women https://images.squarespace-cdn.com/content/v1/654ebbf005e2870b1ad9cca4/c65fac0a-c04c-4c39-a17a-f215c0c28e86/CM_analysis.png My Work - Preventing Diabetes in AA/B Women https://images.squarespace-cdn.com/content/v1/654ebbf005e2870b1ad9cca4/92a69d1f-41e8-4a82-b899-45866af267ed/CM_journeymap.png My Work - Preventing Diabetes in AA/B Women https://www.jessdugandesign.com/my-work/improvingcsat monthly 0.5 2024-02-02 https://images.squarespace-cdn.com/content/v1/654ebbf005e2870b1ad9cca4/51aa1199-8af7-4447-a700-67cc785929d8/ArchetypeMap_CS_I_082023.jpg https://images.squarespace-cdn.com/content/v1/654ebbf005e2870b1ad9cca4/39281a51-7cbd-4a76-bf97-ab0c57e51cf9/CSat_DPs.png https://images.squarespace-cdn.com/content/v1/654ebbf005e2870b1ad9cca4/0c2b4844-c2c4-4f14-9839-d9c0416560ae/ResElect_CustJourneyMap_07272023_sm.png My Work - Improving Customer Satisfaction through Service Design Completed journey map of the Residential Electric Customer Experience synthesized from 22 in-person and video interviews with Xcel Energy Customers. https://images.squarespace-cdn.com/content/v1/654ebbf005e2870b1ad9cca4/be521a04-3277-4935-a644-667cab61aa3a/Inhomes.png My Work - Improving Customer Satisfaction through Service Design Scenes from in-home research https://images.squarespace-cdn.com/content/v1/654ebbf005e2870b1ad9cca4/5f0bd7d5-7422-4a5f-8cca-c3ebedab3167/All+Service+Blueprints+-+CSat_2023-11-13_16-56-50.png My Work - Improving Customer Satisfaction through Service Design A series of service blueprints created to identify potential opportunity areas to improve the delivery of the customer experience. https://www.jessdugandesign.com/my-work/esgtracking monthly 0.5 2024-01-03 https://images.squarespace-cdn.com/content/v1/654ebbf005e2870b1ad9cca4/f743a847-c503-4e27-837c-8ffe858c629c/action+plan_STS.png https://images.squarespace-cdn.com/content/v1/654ebbf005e2870b1ad9cca4/28822f63-c7cf-4b39-b1a9-e4b7739ad537/dayboth.png https://images.squarespace-cdn.com/content/v1/654ebbf005e2870b1ad9cca4/6d722e55-c42f-47c4-8448-29743c6adcde/Inhomes-01.png My Work - Tracking Corporate Sustainability https://images.squarespace-cdn.com/content/v1/654ebbf005e2870b1ad9cca4/2725e1b7-a5d3-493b-801c-67d0f4868867/ESG-02.png My Work - Tracking Corporate Sustainability https://images.squarespace-cdn.com/content/v1/654ebbf005e2870b1ad9cca4/df65078c-1367-4e17-802e-5d9082748767/Emissions+Reporting_Short-Term+Ideation_2023-11-21_19-49-40.png My Work - Tracking Corporate Sustainability https://images.squarespace-cdn.com/content/v1/654ebbf005e2870b1ad9cca4/635b0f3c-56d0-4dcd-8223-3ecce1a0f4df/Emissions+Reporting_Short-Term+Ideation_2023-11-21_19-49-59.png My Work - Tracking Corporate Sustainability https://images.squarespace-cdn.com/content/v1/654ebbf005e2870b1ad9cca4/5755a60f-fdca-492b-8a5f-49ad1fbb3603/Emissions_Long+Term+Strategy_2023-11-21_19-46-36.png My Work - Tracking Corporate Sustainability https://www.jessdugandesign.com/my-work/gssalpha monthly 0.5 2024-07-30 https://images.squarespace-cdn.com/content/v1/654ebbf005e2870b1ad9cca4/1721159375787-2KTCQFUGAX74I3I2YX98/WIP-07.jpg My Work - Piloting a Sensor-based Aging in Place Solution https://www.jessdugandesign.com/my-work/mskcc monthly 0.5 2024-07-16 https://images.squarespace-cdn.com/content/v1/654ebbf005e2870b1ad9cca4/2b218304-ff5f-45b9-a5bd-110887eee22e/Screenshot+2024-02-02+at+2.05.24%E2%80%AFPM.jpg https://images.squarespace-cdn.com/content/v1/654ebbf005e2870b1ad9cca4/0fbbf99d-3f91-4778-a6aa-ee7c86fddb4d/Screenshot+2024-02-02+at+3.35.53%E2%80%AFPM.png https://images.squarespace-cdn.com/content/v1/654ebbf005e2870b1ad9cca4/ec3af4f2-20f2-48dc-890e-52635ecc337f/Screenshot+2024-02-02+at+2.04.18%E2%80%AFPM.png My Work - Reimagining the Healthcare Call Center Experience https://images.squarespace-cdn.com/content/v1/654ebbf005e2870b1ad9cca4/9f3927e1-1173-40dc-b686-e61ef9cff3a0/Screenshot+2024-02-02+at+2.03.00%E2%80%AFPM.png My Work - Reimagining the Healthcare Call Center Experience https://images.squarespace-cdn.com/content/v1/654ebbf005e2870b1ad9cca4/c856cf6a-f19d-432d-a253-33701a75d323/Screenshot+2024-02-02+at+2.06.20%E2%80%AFPM.png My Work - Reimagining the Healthcare Call Center Experience https://images.squarespace-cdn.com/content/v1/654ebbf005e2870b1ad9cca4/be81fcb8-382d-4cee-be3c-f5ada6d235e9/Screenshot+2024-02-02+at+2.04.37%E2%80%AFPM.png My Work - Reimagining the Healthcare Call Center Experience https://images.squarespace-cdn.com/content/v1/654ebbf005e2870b1ad9cca4/7d76f16e-5d6e-4b26-8926-a2e44d2cb02f/Screenshot+2024-02-02+at+2.03.31%E2%80%AFPM.png My Work - Reimagining the Healthcare Call Center Experience https://images.squarespace-cdn.com/content/v1/654ebbf005e2870b1ad9cca4/f64ab867-5b0a-471c-97a9-8ee7b4b049ff/Screenshot+2024-02-02+at+2.06.03%E2%80%AFPM.png My Work - Reimagining the Healthcare Call Center Experience https://images.squarespace-cdn.com/content/v1/654ebbf005e2870b1ad9cca4/26d250a3-c719-4c83-ba85-0c2318b64a4d/Screenshot+2024-02-02+at+2.05.01%E2%80%AFPM.png My Work - Reimagining the Healthcare Call Center Experience https://www.jessdugandesign.com/my-work/mywound monthly 0.5 2024-07-16 https://images.squarespace-cdn.com/content/v1/654ebbf005e2870b1ad9cca4/e8a936fd-3ad0-4d08-a7cd-ea7165a5d7c3/MWH_reasearch_comp.png https://images.squarespace-cdn.com/content/v1/654ebbf005e2870b1ad9cca4/d68ff112-fabe-4717-9a0a-b1ecffd47bbc/MWH_ecosystem.png https://images.squarespace-cdn.com/content/v1/654ebbf005e2870b1ad9cca4/be216260-3554-4b42-b59a-9260e2fbaee7/MWH_userflow_close2.png https://images.squarespace-cdn.com/content/v1/654ebbf005e2870b1ad9cca4/e9fee978-570a-4682-8127-2100651d3da7/MWH_soundshaptics.png https://images.squarespace-cdn.com/content/v1/654ebbf005e2870b1ad9cca4/17981ade-41fd-49a0-8c68-de4c35eca42d/IMG_7246.PNG My Work - Managing Wounds with Remote Patient Monitoring https://images.squarespace-cdn.com/content/v1/654ebbf005e2870b1ad9cca4/67041976-a9af-45f1-9055-d7f26c90618a/whiteline.png My Work - Managing Wounds with Remote Patient Monitoring https://images.squarespace-cdn.com/content/v1/654ebbf005e2870b1ad9cca4/ff4a591f-ed19-417f-aceb-c3841f7862fe/IMG_7261.PNG My Work - Managing Wounds with Remote Patient Monitoring https://images.squarespace-cdn.com/content/v1/654ebbf005e2870b1ad9cca4/92bf2c1e-11a6-4fa8-8e65-3e58567c2034/whiteline.png My Work - Managing Wounds with Remote Patient Monitoring https://images.squarespace-cdn.com/content/v1/654ebbf005e2870b1ad9cca4/63e2b788-aff4-4442-98e0-7a7842248079/IMG_7262.PNG My Work - Managing Wounds with Remote Patient Monitoring https://images.squarespace-cdn.com/content/v1/654ebbf005e2870b1ad9cca4/e2b4db52-8327-4420-b09e-d378769fe795/whiteline.png My Work - Managing Wounds with Remote Patient Monitoring https://images.squarespace-cdn.com/content/v1/654ebbf005e2870b1ad9cca4/08c81396-b23e-483c-8cea-289183917c37/IMG_7263.PNG My Work - Managing Wounds with Remote Patient Monitoring https://images.squarespace-cdn.com/content/v1/654ebbf005e2870b1ad9cca4/b15c16f3-0362-4f19-9401-a689665f4631/whiteline.png My Work - Managing Wounds with Remote Patient Monitoring https://images.squarespace-cdn.com/content/v1/654ebbf005e2870b1ad9cca4/aa216108-26c1-411a-aaa9-1dfeb1f7ba52/IMG_7251.PNG My Work - Managing Wounds with Remote Patient Monitoring https://images.squarespace-cdn.com/content/v1/654ebbf005e2870b1ad9cca4/11b77b89-ea69-48e6-b694-aa2d1873c345/whiteline.png My Work - Managing Wounds with Remote Patient Monitoring https://images.squarespace-cdn.com/content/v1/654ebbf005e2870b1ad9cca4/60daab93-1729-4da1-91bf-0057b2624fc4/IMG_7252.PNG My Work - Managing Wounds with Remote Patient Monitoring https://images.squarespace-cdn.com/content/v1/654ebbf005e2870b1ad9cca4/482a3ca4-8c62-4e9c-a6cf-9c4f07db73fb/whiteline.png My Work - Managing Wounds with Remote Patient Monitoring https://images.squarespace-cdn.com/content/v1/654ebbf005e2870b1ad9cca4/2f201056-8069-4066-9cb6-8389f4d379a9/IMG_7265.PNG My Work - Managing Wounds with Remote Patient Monitoring https://images.squarespace-cdn.com/content/v1/654ebbf005e2870b1ad9cca4/05917786-64c7-4dcf-96b5-76043d030e81/whiteline.png My Work - Managing Wounds with Remote Patient Monitoring https://images.squarespace-cdn.com/content/v1/654ebbf005e2870b1ad9cca4/baba6f34-0af1-4a0c-bf18-dee82403940f/IMG_7266.PNG My Work - Managing Wounds with Remote Patient Monitoring https://images.squarespace-cdn.com/content/v1/654ebbf005e2870b1ad9cca4/a5ae5cdf-c00e-42ad-9224-0fa68717cf3f/whiteline.png My Work - Managing Wounds with Remote Patient Monitoring https://images.squarespace-cdn.com/content/v1/654ebbf005e2870b1ad9cca4/6c0ac37a-c486-4bc0-84f9-639a22fdd391/IMG_7267.PNG My Work - Managing Wounds with Remote Patient Monitoring https://images.squarespace-cdn.com/content/v1/654ebbf005e2870b1ad9cca4/67c3f144-837d-4096-a211-34e77ce48ee8/whiteline.png My Work - Managing Wounds with Remote Patient Monitoring https://images.squarespace-cdn.com/content/v1/654ebbf005e2870b1ad9cca4/230d0114-ef94-4b23-a1d9-31cf0cb39f83/IMG_7268.PNG My Work - Managing Wounds with Remote Patient Monitoring https://images.squarespace-cdn.com/content/v1/654ebbf005e2870b1ad9cca4/ae21bcda-bc43-4c3b-a42c-3e6c90422630/whiteline.png My Work - Managing Wounds with Remote Patient Monitoring https://images.squarespace-cdn.com/content/v1/654ebbf005e2870b1ad9cca4/130917eb-1c1e-4e77-8a7e-7599da8c6805/IMG_7253.PNG My Work - Managing Wounds with Remote Patient Monitoring https://images.squarespace-cdn.com/content/v1/654ebbf005e2870b1ad9cca4/aa9d9506-aafc-4d64-b1b9-de41063ec31b/whiteline.png My Work - Managing Wounds with Remote Patient Monitoring https://images.squarespace-cdn.com/content/v1/654ebbf005e2870b1ad9cca4/e4066ed5-a8ab-414d-9366-9a2f8fd13fee/IMG_7301.PNG My Work - Managing Wounds with Remote Patient Monitoring https://images.squarespace-cdn.com/content/v1/654ebbf005e2870b1ad9cca4/e0d483df-23d4-461d-91ef-1afbb01424f0/whiteline.png My Work - Managing Wounds with Remote Patient Monitoring https://www.jessdugandesign.com/my-work/ppm monthly 0.5 2024-07-16 https://images.squarespace-cdn.com/content/v1/654ebbf005e2870b1ad9cca4/7297206a-a780-4115-a5e7-bf149b695757/6-12_MSD_2580_FUZE_All_Product_Lab_Shot_+%281%29.png My Work - Detecting Microbiological Colonies in Food Samples https://images.squarespace-cdn.com/content/v1/654ebbf005e2870b1ad9cca4/5ae2007f-7ce2-4e4b-9649-e209e1b66526/whiteline.png My Work - Detecting Microbiological Colonies in Food Samples https://images.squarespace-cdn.com/content/v1/654ebbf005e2870b1ad9cca4/d77ead79-eed4-411e-b30b-fe07fec6e7ee/Screenshot+2024-07-15+at+4.59.09%E2%80%AFPM.png My Work - Detecting Microbiological Colonies in Food Samples https://images.squarespace-cdn.com/content/v1/654ebbf005e2870b1ad9cca4/ae21bcda-bc43-4c3b-a42c-3e6c90422630/whiteline.png My Work - Detecting Microbiological Colonies in Food Samples https://images.squarespace-cdn.com/content/v1/654ebbf005e2870b1ad9cca4/1cfda03b-96fa-4433-9f9d-d8fb93122f9e/Screenshot+2024-07-15+at+5.00.38%E2%80%AFPM.png My Work - Detecting Microbiological Colonies in Food Samples https://images.squarespace-cdn.com/content/v1/654ebbf005e2870b1ad9cca4/e0d483df-23d4-461d-91ef-1afbb01424f0/whiteline.png My Work - Detecting Microbiological Colonies in Food Samples https://images.squarespace-cdn.com/content/v1/654ebbf005e2870b1ad9cca4/a37c9700-af0d-4c5e-837c-9cf5a211614d/Screenshot+2024-07-15+at+5.01.07%E2%80%AFPM.png My Work - Detecting Microbiological Colonies in Food Samples https://images.squarespace-cdn.com/content/v1/654ebbf005e2870b1ad9cca4/a5ae5cdf-c00e-42ad-9224-0fa68717cf3f/whiteline.png My Work - Detecting Microbiological Colonies in Food Samples https://images.squarespace-cdn.com/content/v1/654ebbf005e2870b1ad9cca4/41ca9963-33a8-4139-b2af-3934118a9664/Screenshot+2024-07-15+at+4.55.26%E2%80%AFPM.png My Work - Detecting Microbiological Colonies in Food Samples https://images.squarespace-cdn.com/content/v1/654ebbf005e2870b1ad9cca4/482a3ca4-8c62-4e9c-a6cf-9c4f07db73fb/whiteline.png My Work - Detecting Microbiological Colonies in Food Samples https://images.squarespace-cdn.com/content/v1/654ebbf005e2870b1ad9cca4/aee38b69-0dc2-4931-870a-d829d4399dee/Screenshot+2024-07-15+at+4.59.36%E2%80%AFPM.png My Work - Detecting Microbiological Colonies in Food Samples https://images.squarespace-cdn.com/content/v1/654ebbf005e2870b1ad9cca4/aa9d9506-aafc-4d64-b1b9-de41063ec31b/whiteline.png My Work - Detecting Microbiological Colonies in Food Samples https://images.squarespace-cdn.com/content/v1/654ebbf005e2870b1ad9cca4/3204986d-7bd0-4e96-bef5-0c3f9781468f/Screenshot+2024-07-15+at+4.54.41%E2%80%AFPM.png My Work - Detecting Microbiological Colonies in Food Samples https://images.squarespace-cdn.com/content/v1/654ebbf005e2870b1ad9cca4/05917786-64c7-4dcf-96b5-76043d030e81/whiteline.png My Work - Detecting Microbiological Colonies in Food Samples https://images.squarespace-cdn.com/content/v1/654ebbf005e2870b1ad9cca4/1d94ffeb-fa6b-4d7b-b9ae-f97a1dafca1a/Screenshot+2024-07-15+at+5.00.10%E2%80%AFPM.png My Work - Detecting Microbiological Colonies in Food Samples https://images.squarespace-cdn.com/content/v1/654ebbf005e2870b1ad9cca4/b15c16f3-0362-4f19-9401-a689665f4631/whiteline.png My Work - Detecting Microbiological Colonies in Food Samples https://images.squarespace-cdn.com/content/v1/654ebbf005e2870b1ad9cca4/6c3c7867-9531-44e6-a7f1-9fe9e7798396/Screenshot+2024-07-15+at+5.01.23%E2%80%AFPM.png My Work - Detecting Microbiological Colonies in Food Samples https://images.squarespace-cdn.com/content/v1/654ebbf005e2870b1ad9cca4/67c3f144-837d-4096-a211-34e77ce48ee8/whiteline.png My Work - Detecting Microbiological Colonies in Food Samples https://images.squarespace-cdn.com/content/v1/654ebbf005e2870b1ad9cca4/eb2d8537-24c1-4600-a6d8-98dfbca93c21/Screenshot+2024-07-15+at+5.03.11%E2%80%AFPM.png My Work - Detecting Microbiological Colonies in Food Samples https://images.squarespace-cdn.com/content/v1/654ebbf005e2870b1ad9cca4/92bf2c1e-11a6-4fa8-8e65-3e58567c2034/whiteline.png My Work - Detecting Microbiological Colonies in Food Samples https://images.squarespace-cdn.com/content/v1/654ebbf005e2870b1ad9cca4/1663c754-b1ee-4826-b7ad-7c6fd19a8f18/Screenshot+2024-07-15+at+5.02.34%E2%80%AFPM.png My Work - Detecting Microbiological Colonies in Food Samples https://images.squarespace-cdn.com/content/v1/654ebbf005e2870b1ad9cca4/67041976-a9af-45f1-9055-d7f26c90618a/whiteline.png My Work - Detecting Microbiological Colonies in Food Samples https://images.squarespace-cdn.com/content/v1/654ebbf005e2870b1ad9cca4/799e6e86-55e5-47d3-be36-d4b5e24a23ca/Screenshot+2024-07-15+at+5.02.53%E2%80%AFPM.png My Work - Detecting Microbiological Colonies in Food Samples https://images.squarespace-cdn.com/content/v1/654ebbf005e2870b1ad9cca4/11b77b89-ea69-48e6-b694-aa2d1873c345/whiteline.png My Work - Detecting Microbiological Colonies in Food Samples https://images.squarespace-cdn.com/content/v1/654ebbf005e2870b1ad9cca4/b3a82d19-263f-4b9c-b517-ccff9f60bbf2/Screenshot+2024-07-15+at+4.56.16%E2%80%AFPM.png My Work - 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Detecting Microbiological Colonies in Food Samples